Returns

We offer a 14 day returns policy and refund from the date of delivery. You will receive the full refund to the value of the order (delivery costs not included). The parcel must be returned in brand new condition, unopened and in the original packaging. The customer must bare the delivery cost of the return of the product/order. This applies to all orders with us unless:

-  We have stated for the product that no refunds will be given on the sale of the item

-  Products that are faulty due to manufacturing process are refundable under the manufacturers' warranty for a limited time specified in the manufacturer's terms and conditions (usually one year). If a product is refundable due to manufacturing defects, the buyer is responsible for the return of the goods to such address as directed by the supplier, we will then offer you a refund on return including all reasonable postage costs. This does not affect your statutory rights.

-  Products that are damaged in transit to the customer CANNOT be refunded. If a product is damaged in transit the customer or recipient must not sign for the delivery. Instead the customer must refuse delivery by the courier and then contact us for further details.

Please email us at info@tegiwaimports.com if you have want to return your order.