Job Role: Customer Service Representative - Full Time.

At Tegiwa, we're a rapidly growing company with a passionate team and big dreams for the future. We're in search of a new team member who shares our positive outlook and drive, and who is excited to be a part of our growth. If you're a car enthusiast, you'll fit right in with our friendly, relaxed, and social workplace filled with like-minded individuals.

We're looking for a Customer Service Representative to join our team and take care of all sales-related interactions with our customers. This office-based position includes, but is not limited to, handling telephone orders and queries, responding to customer emails, and assisting customers in-store.

 

As a Customer Service Representative at Tegiwa, your responsibilities will include:

• Providing prompt and professional responses to customer inquiries through emails, social media messages, telephone calls, live chat, and in-store interactions.

• Keeping customers informed of any changes in lead times and updating them on the status of their orders.

• Resolving complex customer questions by collaborating with suppliers and other internal teams, including Purchasing, Goods-In, and Warehouse.

• Working closely with the wider team to continuously enhance systems and processes to ensure exceptional customer service.

• Performing various administrative tasks as needed.

 

The ideal candidate for the Customer Service Representative role at Tegiwa should have:

• Strong customer service experience as a pre-requisite.

• A knack for building and maintaining positive relationships with both customers and colleagues.

• Exceptional verbal and written communication skills.

• A proactive and self-motivated attitude, combined with empathy and patience.

• The ability to manage multiple tasks efficiently and prioritize workloads.

• A strong commitment to teamwork and a willingness to go above and beyond to support the team.

• A passion for cars and automotive aspects is a plus, but not required.

 

The ideal candidate should possess:

• Familiarity with e-commerce and order management software, such as Magento and Linnworks.

• A comprehensive understanding of the Tegiwa brand and its product offerings.

• An in-depth knowledge of cars and performance parts from a mechanical perspective.

 

Tegiwa offers:

• Attractive compensation packages.

• Good working hours of Monday to Friday, 9:00 AM to 5:00 PM, with an additional Sunday (9:00 AM to 1:00 PM) once a month.

• A friendly and relaxed work environment with a team of individuals who share your passion.

• Convenient on-site parking.

• Employee discounts on products and services.

 

Salary:  £22,000 - £24,000

Hours: Monday to Friday, 9:00 AM to 5:00 PM, with an additional Sunday (9:00 AM to 1:00 PM) once a month.

Immediate start available.
Location: Tegiwa HQ (Staffordshire, ST3 1HZ).

Apply via email to [email protected] with a CV and cover letter.